Roja Malar Matrimony ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and mobile application.
1. Information We Collect
We collect the following types of information when you register and use our services:
- Personal Information: Name, date of birth, gender, mobile number, email address, and photograph.
- Profile Information: Religion, caste, rasi, nakshatra, education, occupation, income, height, and family details.
- Preference Information: Partner preferences you set for match filtering.
- Payment Information: Transaction records (we do not store card details; payments are processed by secure third-party gateways).
- Usage Data: Pages visited, search queries, profile views, and interactions within the platform.
- Device Information: Browser type, operating system, IP address, and device identifiers.
2. How We Use Your Information
We use your information to:
- Create and manage your matrimonial profile on our platform.
- Show your profile to other registered members as part of search and match suggestions.
- Send you match recommendations, interest notifications, and service updates.
- Process payments for membership plans and interest fees.
- Provide customer support and respond to your enquiries.
- Improve our platform features, performance, and user experience.
- Comply with legal obligations and enforce our Terms and Conditions.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. Your information may be shared only in the following limited circumstances:
- With Other Members: Your profile information (as set by your privacy preferences and membership plan) is visible to other registered members for matchmaking purposes.
- Contact Details: Your mobile number and email address are only shared with other members as permitted by your membership plan settings.
- Service Providers: We may share data with trusted payment gateway providers (Razorpay, CCAvenue) and hosting providers who assist in running the platform, under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, court order, or government authority.
4. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure data storage, and access controls to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You can view and update your profile information at any time from your account settings.
- Correction: You may correct inaccurate or incomplete information in your profile.
- Deletion: You may request deletion of your account and associated data by contacting our support team.
- Visibility Control: You can control which information is visible to other members through your privacy and plan settings.
6. Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences, and analyse platform usage. You can disable cookies in your browser settings, but this may affect the functionality of certain features. We do not use cookies for advertising purposes.
7. Third-Party Links
Our website may contain links to third-party websites (such as payment gateways or social media platforms). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
8. Children's Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered, we will immediately deactivate the account and delete the associated data.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Refund and Cancellation Policy
The following terms govern payments and refunds on Roja Malar Matrimony:
- All Payments Are Non-Refundable: All membership and premium plan fees paid to Roja Malar Matrimony are strictly non-refundable. Once a payment has been made and the plan has been activated, no refund will be issued under any circumstances, including cases where the user chooses to cancel, discontinue, or stop using the service.
- No Refund on Cancellation: If you decide to cancel your membership or stop using our services at any time during your active plan period, no amount will be refunded, whether partial or full, regardless of how much of the plan duration or features remain unused.
- Refunds Only for Payment / Technical Errors: Refunds are considered only in the following limited situations:
- Duplicate payment — you were charged more than once for the same plan due to a payment gateway error.
- Amount deducted but plan not activated — money was debited from your account but no membership was activated on our platform because of a technical failure.
- Incorrect amount charged — you were charged a higher amount than the plan price due to a system or gateway error.
- How to Report a Payment Issue: If you experience any of the above payment or technical errors, please email rojamalar@gmail.com within 7 days of the transaction from your registered email address, along with your Member ID, transaction ID, payment date, and a screenshot of the bank/UPI debit. Requests received after 7 days will not be entertained.
- Refund Processing Time: After verification of the payment/technical issue, approved refunds will be credited to the original payment method within 7–10 business days. Actual credit timing depends on your bank or card issuer.
- Account Termination: If your account is suspended or terminated due to a violation of our Terms and Conditions (fake profile, misuse, harassment, fraudulent activity, etc.), no refund will be issued for any unused portion of the plan.
- Auto-Renewal: We do not automatically renew any membership plan. You must manually renew or upgrade your plan at the end of the term.
Roja Malar Matrimony reserves the right to review each refund request arising from a payment or technical error on a case-by-case basis. Our decision on any refund matter shall be final and binding.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: rojamalar@gmail.com
- Phone: 093643 95789
- Address: Roja Malar Matrimony, U.S.V Building, 1-9A/2, Thingalnagar, Tamil Nadu 629802, India