Refund and Cancellation Policy

Refund and Cancellation Policy

The following terms govern payments and refunds on Rojamalar Matrimony:

• All Payments Are Non-Refundable: All membership and premium plan fees paid to Rojamalar Matrimony are strictly non-refundable. Once a payment has been made and the plan has been activated, no refund will be issued under any circumstances, including cases where the user chooses to cancel, discontinue, or stop using the service.
• No Refund on Cancellation: If you decide to cancel your membership or stop using our services at any time during your active plan period, no amount will be refunded, whether partial or full, regardless of how much of the plan duration or features remain unused.
• Refunds Only for Payment / Technical Errors: Refunds are considered only in the following limited situations:
  • Duplicate payment — you were charged more than once for the same plan due to a payment gateway error.
  • Amount deducted but plan not activated — money was debited from your account but no membership was activated on our platform because of a technical failure.
  • Incorrect amount charged — you were charged a higher amount than the plan price due to a system or gateway error.
• How to Report a Payment Issue: If you experience any of the above payment or technical errors, please email rojamalar@gmail.com within 7 days of the transaction from your registered email address, along with your Member ID, transaction ID, payment date, and a screenshot of the bank/UPI debit. Requests received after 7 days will not be entertained.
• Refund Processing Time: After verification of the payment/technical issue, approved refunds will be credited to the original payment method within 7–10 business days. Actual credit timing depends on your bank or card issuer.
• Account Termination: If your account is suspended or terminated due to a violation of our Terms and Conditions (fake profile, misuse, harassment, fraudulent activity, etc.), no refund will be issued for any unused portion of the plan.
• Auto-Renewal: We do not automatically renew any membership plan. You must manually renew or upgrade your plan at the end of the term.

Rojamalar Matrimony reserves the right to review each refund request arising from a payment or technical error on a case-by-case basis. Our decision on any refund matter shall be final and binding.